Archive for the ‘Customer Service’ Category
Search Engine Optimization (SEO) Tips for Libraries
Posted by: greebie on: July 14, 2008
After seredipitously encountering an Search Engine Optimization (SEO) victory (my wife searched for events happening on a major street in my city and our events page turned up #1), I’m feeling pretty good about the library website. That does not mean that we cannot improve however, so I thought I’d blog about it a bit.
Now, [...]
Dawn of the Dewey: What About A New Standard?
Posted by: greebie on: July 11, 2008
Tim Spalding of Library Thing has initiated an idea for an open source, crowd created replacement for the Dewey Decimal System called OSC. On the whole, I am for starting anything. I think entrepreneurialism like this is a good thing. Competition of any kind cannot hurt the process of information organization — it makes [...]
Navigating Online Cultures
Posted by: greebie on: April 28, 2008
I’ve had a tongue-in-cheek post-in-waiting for a while now that would look at traits I notice in online cultures as a way of understanding whether or not a particular service is for you or your library. It had been percolating, percolating, percolating. . . and then I read Greg Schwartz’s post on Managing His Own Social [...]
Treading on the Commons: Book Recommendations and the Wisdom of the Crowd
Posted by: greebie on: March 17, 2008
I love the idea of recommendation services like LibraryThing, Bibliophil and Books iRead. The main reason I like these services is because of their potential to identify items for me that I may never encounter on my own. You have to accept that I am a) a busy parent with little time [...]
Tell me what you think. . .
Posted by: greebie on: December 17, 2007
We are launched in beta with a new website over the holiday on January 17, 2008 and I would really appreciate your feedback. Your information will be really valuable to me because we are already looking at a review of the website just as fast as we launch it. [...]
Will Universal Accessibility at Libraries Even Be Possible in 10 Years?
Posted by: greebie on: October 25, 2007
Libraries pride themselves on their ability to provide access for all. We do not care how much money you have, what you look like or what you choose to have for breakfast — you can access information for free, most times.
In comes the Internet and the world of information becomes even more free. [...]
What Can Organizational Structure do for User-centred Change?
Posted by: greebie on: October 14, 2007
Designing an organization is not something that managers should take on without a good deal of thought. Unfortunately, the coverage of organizational design in library management courses is often simplified to a toying around with two organizational dichotomies: flat or hierarchical; centralized or decentralized. The impression you get from such a surface [...]
SurfaRSS? What is web design in a Surface-based Computer World?
Posted by: greebie on: May 31, 2007
Now that Microsoft has released a Surface based computer, I thought it was time that I thought about how people would actually use the thing. Sure the examples of moving pictures around and finger painting are kind of neat, but how does it get people to information?
Some of the things that immediately [...]
Getting to know you, getting to know all about you. . .
Posted by: greebie on: May 31, 2007
UPDATE:
Thanks to all of you who tried the survey, so far. I realized that I forgot “students” in the demographic information — apologies for that! If you want to take the survey later, I will have a link to the survey on the right-hand column of the blog, in relative perpetuity (under contact [...]
Nice Way to Promote a Public Library
Posted by: greebie on: March 12, 2007
This is a great ad by the Calgary Public Library.
Can you top that? Great job Calgary!
What am I doing now?
- RyanDeschamps: @earljw Sometimes you just have to tread new ground. :) I don't do it often, so people ought to take it seriously.
- RyanDeschamps: You should follow @suenew . She introduced me to the Flip Camera about 4 years ago? Ahead of the tech curve she is.
- RyanDeschamps: @MaryWilton No doubt about it - they should be teaching us!
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